Shipping policy

Thank you for shopping with SUSAN SHARP. We devote ourselves to providing professional and reliable logistics services for all luggage and bag products. With standardized packaging protection and rigorous logistics management, we ensure every order is accurately dispatched, fully protected during transportation, and delivered to global customers in perfect condition within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.
Order processing workload will spike during major promotional events, holiday seasons and shopping boom periods, which may lead to a slight extension of standard processing schedules. We will issue official email notifications promptly to all customers once obvious order delays occur to ensure full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout before payment is completed, with zero hidden fees or extra surcharges.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are estimated values for reference only. Actual delivery progress may be affected by logistics carrier delays, customs clearance review procedures, extreme weather changes, regional logistical restrictions, and statutory holidays in different regions.

3. Shipment Confirmation and Order Tracking

Once your luggage and bag order is packed and shipped from our official warehouse, you will receive an automatic shipment confirmation email attached with complete tracking numbers and logistics query details.
Tracking details typically become available within 24-48 hours after shipment due to normal system data synchronization. If the tracking information fails to update after the time limit, please contact our customer support team for timely troubleshooting and assistance.

4. Incorrect Address Disclaimer

Customers are required to carefully verify and confirm the accuracy and completeness of shipping address, recipient name and valid contact information during order checkout.
SUSAN SHARP shall not be held accountable for misdelivery, delivery failure or package returns caused by wrong, incomplete or invalid address information provided by customers. All reshipping fees generated by address-related delivery exceptions shall be undertaken by the customer independently.

5. Lost or Damaged Packages

Lost Packages:
If your package is unfortunately lost during cross-border transit, please get in touch with our customer service team and submit a loss feedback within 7 days of the expected delivery date to initiate official verification and processing.
Damaged Items:
Luggage and bag products are prone to extrusion, friction and collision damage during long-distance transportation. If your order arrives with damaged, deformed or defective items, please contact us within 48 hours of delivery and upload clear photos of the damaged products and complete outer packaging as valid evidence.
Our professional after-sales team will conduct a detailed review of your application and evidence, and actively formulate efficient solutions to resolve the problem as quickly as possible.

6. Luggage and Bag Care Notice

Each luggage and bag product is equipped with exclusive professional care instructions. Customers shall use, clean, maintain and store the products in strict accordance with the official guidelines. SUSAN SHARP will not bear responsibility for product damage, deformation, fading or aging caused by improper daily maintenance, private modification, incorrect cleaning or artificial misuse.

7. International Shipping and Customs Notice

For all global international shipments, local customs duties, import taxes and other clearance fees may be charged according to the tariff policies and import regulations of the destination country. All these additional fees are the sole responsibility of the customer and are not included in the product unit price or standard shipping cost.
Customers are fully responsible for abiding by local import rules. We will not undertake any liability for package detention, return or penalty fees caused by customers’ non-compliance with local customs regulations.

8. Contact Information

If you have any inquiries, doubts or feedback regarding this Shipping Policy and your order logistics services, please feel free to contact us:
Company Name: SUSAN SHARP
Phone number: + 713-821-2183
Email: info@chronoforgelabs.shop
Physical address: 195 N Creek Dr, Biwabik, MN 55708, United States